To create your Twilio account, please enter Twilio’s website and fill in your data. If you already have a Twilio account, please proceed to the next step. To connect the WhatsApp Business API, please follow the steps below: Test the integration and create/use Template and Session Messages.Accept Twilio’s request to access your Facebook Business Manager.Because of that, we recommend following each step carefully in order to not make mistakes which could cause WhatsApp to not approve your request and delay even longer your integration process. The average time between the first and last step of this integration is from 15 to 25 days. This integration also allows you to add a WhatsApp communication option in the Jivo mobile widget so that your visitors can choose to start a conversation with you directly from WhatsApp. Besides that, please note that this integration has extra costs and it’s paid separately from the chat license, regardless of the amount of paid agents that you have in Jivo.Ĭreate your Twilio account and connect it to Jivo to receive and answer messages sent by your visitors on WhatsApp directly from Jivo. If you don’t have a registered company, unfortunately it is not possible to connect your WhatsApp Business in Jivo. Otherwise, WhatsApp will not approve your request and will not allow you to integrate WhatsApp Business with any external platform. To connect and use any WhatsApp Business integration, it’s necessary to have your own registered company with valid registration data and documents.
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